In Alès, a pharmacy has launched a click and collect service
The Agnès Praden pharmacy in Alès now offers its customers the possibility of ordering products online before coming to collect them in-store.
In order to keep its customers and attract those who might be tempted by rival pharmacies, the Agnès Praden pharmacy has launched a click and collect service.
Via the phamarcy’s website, or a dedicated mobile app, customers can send their prescription, scanned or photographed, to the pharmacist, and then come to collect their order at a chosen date and time.
The order platform looks like a classic e-commerce website, easy-to-use for customers: products are sorted by category and a scroll bar gives customers the chance to choose from their desired price range.
To access the service, customers must create a personal online account, which allows the pharmacy to build a customer base.
The service saves busy consumers a lot of time, as they avoid the long queues or a wasted trip if the product they are after is not available.
With a surface area of 700m2, the Agnès Praden pharmacy now has a turnover of several million euros and employs 45 full-time staff.
Practical information
Pharmacie Agnès Praden
198 Avenue des Frères Lumière
30100 Alès
04 66 30 22 60
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