In Cartagena, a restaurant has innovated its review system
A Colombian restaurant has come up with an original idea of measuring customer satisfaction and getting immediate reviews.
La Mulata is a restaurant located in the Colombian city of Cartagena. It specialises in Caribbean gastronomy. Overall the restaurant is fairly classical. However when it comes to customer reviews, it has come up with an original idea.
Every table features paper table mats with a questionnaire which allows customers to give their opinions on the quality of the service or even the dishes as they eat.
These multiple choice questions are easy to fill in for the customer. They are also easy to read for the restaurant owner who can get an immediate review on the service.
This innovation is a great way of getting reviews somewhere other than on specialist websites. The restaurant can see what they need to work on immediately. It’s also a good way of getting a review of the experience and earning customer loyalty.
Barrio San Diego